Terms & Conditions

Deposits

We take a non-refundable 30% deposit to book your Design Day.

Cancellation policy

You may cancel up to 2 weeks before the Design Day booking date, and your deposit will be applied to your account as a credit for booking a future Design Day.
If you cancel less than 2 weeks before the Design Day your deposit will not be applied as credit. Should you wish to rebook your Design Day you would need to pay another deposit.

Rescheduling Policy

You may reschedule your Design Day up to one time in the future up to 30 days into the future. Rescheduling is only permitted with at least 2 weeks notice.

Canadian Sales Taxes

If you choose to book your design day ONLINE and are located in Canada you will be invoiced the appropriate rate of PST & GST/HST on the booking price depending on your billing address.

If you choose to book your design day IN PERSON in Montreal, you will be invoiced Quebec PST & GST on the booking price regardless of your billing address.

Deliverables

When you book a creative expert for a Design Day, you will get their undivided attention working on your business for an entire day - NOT a set of deliverables.

The creative expert will share any documents that you co-create during the day: notes, spreadsheets, white boards, templates, etc.

With their design, strategy and technical experience, they will be extremely efficient in how they tackle the design problems and they will share their processes and frameworks with you so that if there are any bits of unfinished design or strategy by the end of the day, you’ll have a clear direction and idea of how to tie up the loose ends yourself.